TERMS AND CONDITIONS


These conditions explain the rights, obligations, and responsibilities of both the Remover and the Customer in relation to removal services provided by the Remover. Your attention is particularly drawn to the provisions of Clause 14 (limitation of liability).


1. ABOUT US

1.1 Company details. Woolovers events ltd trading as Moversaurus (company number 6581103) is a company registered in England and Wales and our registered office is at 225 London Road, Burgess Hill, West Sussex, RH15 9QU. Our main trading address is 16 Curf Way, Burgess Hill, West Sussex, RH15 0GE.
1.2 Contacting us. To contact us telephone our customer service team at tel: +44 (0)7884 495054 or e-mail info@moversaurus.co.uk.
1.3 Professional indemnity insurance. We maintain UK professional liability insurance. Information relating to our policy cover and claims procedure can be requested at any time upon entering a contractual relationship with the Company.

2. INTERPRETATION

2.1. Any reference in these conditions to “we” or “us” is a reference to the Company.
2.2. Any reference in these conditions to “you” is a reference to the Customer.
2.3. “Goods” means the goods being removed as part of the services supplied.

3. OUR CONTRACT WITH YOU

3.1. Our contract. These terms and conditions apply to the supply of Services by us to you. They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
3.2. Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

4. QUOTATIONS

4.1. Unless otherwise agreed in writing, the quotation provided will remain open for acceptance for a 28-day period from the quotation date.
4.2. It is the customer’s responsibility to provide full disclosure for us to provide accurate quotations.
4.3. For us to provide a clear and accurate quotation, during the booking process we will require the following information from you:

    a) full details of all collection / destination addresses (house/apartment number, floor (where applicable) city, post-code etc.)
    b) detailed information regarding the collection and destination property to include, but not limited to: type of property (terrace, semi-detached, detached, apartment), number of floors, entrance and doorway measurements, bedroom count, lofts, sheds, garages etc.
    c) parking information: off-road, on-road, underground, designated parking etc. including distance to and from building, parking restrictions and potential hazards.
    d) Internal movement information relating to; stairwells (including width measurement and general condition), lift (operating or otherwise), narrow walk-ways, communal areas or other potential hazards or hinderances.
    e) A clear, detailed and accurate inventory of items, to include: number of boxes, size of boxes, disassembly/assembly information.
    f) Information relating to storage facility unit size (where applicable)
4.4. If, during performance of the Contract, the work changes through factors beyond our control, we are entitled to change the price to reflect the changes in the work.
4.5. Should you fail to provide clear and accurate information regarding the above matters, you agree to pay additional and reasonable charges applied by the company.

5. WORK EXCLUDED FROM THE QUOTATION

5.1. Unless otherwise agreed in writing the following work shall be excluded from the quotation and the Contract:

    a) The packing and/or unpacking of goods before and after a removal.
    b) The dismantling and/or re-assembly of furniture, fixtures, or fittings.
    c) The disconnection, preparation for transit, and re-connection of any electrical apparatus or equipment including white good, electrical appliance, fixtures and fittings or equipment.
    d) The removal and/or relaying of carpets, blinds, curtains, and any removal/re-affixing of any wall mounted fixtures and fittings.
    e) The removal and refitting of doors, windows or any fixture hindering access to the property
5.2. Our staff are not authorised or qualified to carry out such work. We will, under no circumstances carry out such activities ourselves.
5.3. For all specialized tasks, we recommend that a properly qualified person is separately employed by you to carry out these services.

6. GOODS EXCLUDED FROM OUR SERVICE

6.1. Unless previously agreed in writing and suitable and adequate measures for the transport of such items has been agreed between us and you, the following items will not be transported under the terms of our service:

    a) Stolen items, or any item whose origin you are not aware:
    b) drugs, drug paraphernalia, equipment or merchandise of any other description
    c) potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition. Fireworks, solvents and other hazardous, flammable or dangerous substances.
    d) Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
    e) An item requiring a controlled environment
    f) Any living creature
    g) Any items which, requires license or official approval to transports, import or export.
    h) Disposal of general waste
6.2. If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply. 6.3. If you submit such goods without our knowledge we will make them available for your collection. In such circumstances you agree to pay to us any reasonable charges, expenses, damages, legal costs or penalties incurred by us.

7. YOUR OBLIGATIONS

7.1. PRIOR TO AND DURING THE MOVE: During the agreement between us and you, it will be your sole responsibility to:

    a) Provide us with full current contact details (including email address, mobile number and landline number) for correspondence during removal transit.
    b) Provide in writing, full and complete invoice address prior to your job commencing and must also include the email address (s) of any named individual(s)
    c) Comply with the requirements detailed within Clause 4.3
    d) Declare to us, in writing, an accurate and true valuation of the goods being removed.
    e) Obtain at your own expense, all documents, permits including parking or visitor permits or vouchers or relevant change for the parking meters, permissions, licenses, customs documents necessary for the removal to be completed. To include the reservation of suitable parking spaces/bays within proximity of the property for our vehicle/s.
    f) Be present or represented during the collection and delivery of the removal - both loading and unloading. We are not responsible for any goods if the location or property or our vehicle is left unattended.
    g) Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
    h) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are or will be present.
    i) Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
    j) Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
    k) Arrange adequate parking procedure for the fulfillment of our services. Please contact your local council for further advice on how to arrange for parking dispensations. Please note, we will require parking to be arranged even on the days of "packing only" as our teams will need to transport and deliver materials.

7.2. GENERAL OBLIGATIONS: It is your responsibility to ensure that:

    a) the terms of your order are complete and accurate;
    b) you co-operate with us in all matters relating to the Services;
    c) You comply with your specific requirements detailed within;
    d) you provide us, our employees, agents, consultants and subcontractors, with access to your premises, office accommodation and other facilities as we may reasonably require;
    e) you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
    f) You prepare your premises for the supply of the Services;
    g) you obtain and maintain all necessary licenses, permissions and consents which may be required for the Services before the date on which the Services are to start;
    h) you comply with all applicable laws, including health and safety laws;

7.3. If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed within these terms:  

    a) we will be entitled to suspend performance of the Services until you remedy the matter in question.
    b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and
    c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.

8. FEES AND CHARGES

8.1. All prices are based on hourly rates unless previously agreed with the fixed price.
8.2. All services have a minimum charge of two hours with any additional time charged in one-hour increments.
8.3. Prices are estimated to the best of our ability and based on information provided.
8.4. For International Moves, a minimum payment of 50% payment is required at least 72 hours before the move date to cover planning costs
8.5. If a job is to overrun the same hourly rates apply, likewise, if the job was to take less time you will only be charged accordingly subject to minimum booking period.
8.6. Our charges commence when our team first arrive at your first collection address and finish when our team has unloaded your items at the final delivery address for local jobs.
8.7. We may charge for return journey time to our base in Burgess Hill for non-local jobs, this will be agreed prior to commencement of the services.
8.8. An extra charge of £10.00 will be incurred if travelling through the Congestion charge zone.
8.9. Additional charges will be due for parking violations incurred as a result of us having been provided with false or inaccurate information by you.
8.10. Should any delay arise regarding the collection or delivery of keys, charges will be incurred at our hourly rate.
8.11. When disposing of unwanted furniture or other items, classified as Trade Waste, a ‘tip fee’ of £75.00 + Vat will be incurred. This amount will be paid in addition to all other fees and charges.

9. HOW TO PAY

9.1. For all hourly residential and commercial moves, payment is required immediately upon completion of the service (unless previously agreed otherwise)
9.2. You can pay for services by cash in which a written receipt will be provided.
9.4. If you fail to make a payment under the Contract by the due date, then, without limiting our remedies under these terms, you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this Clause 9.4 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
9.5. You must pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

10. CANCELLATION POLICY

10.1. Under certain circumstances fees and expenditure is incurred by us in the planning and preparation of services, where cancellation arises, certain fees may arise, and the following will apply:

    a) International Moves: If a cancellation occurs within 72 hours of the scheduled job date, this initial minimum payment of 50% will be non-recoverable.
    b) Residential / Corporate Moves – If a cancellation is required within 24 hours of your scheduled move date 25% of the final bill will be payable.
    c) Please note any cancellation advisements must be made during business hours 08:00 – 17:00 and be acknowledged by a member of our team.

11. INSURANCE

11.1. We have in place Goods In Transit insurance coverage is up to a maximum of £25,000.
11.2. Our Goods in Transit insurance is for replacement value only and is subject to an excess payment detailed within Clause 11.3.
11.3. Should any claim be made by the customer, they are required to pay the insurance excess charge of £250.00 per claim.
11.4. Until the excess payment is made, no claim will be considered.
11.5. The commencement of any claim by us will be dependent on all service funds being cleared.
11.6. For any claim to be processed, you will need to have provided us with an itemized inventory with item description and cost. This will need to be signed and date and will be supplied to our insurers. Any attempt by you to dishonestly misrepresent the information detailed within this document will constitute a criminal offence under the Fraud Act 2006 and may, upon prosecution lead to a custodial sentence.
11.7. For high value items, please ensure that you have arrange adequate insurance cover. We are indemnified from any claim up and above our coverage detailed within Clause 11.1.
11.8. We do not cover the following: Loss of damage to food and drink, furs, jewelry, watches, precious stones, deeds, bonds, bills of exchange, promissory notes, money or securities for money, stamps of all kinds, manuscripts and other documents.
11.9. We do not cover the following: Loss or damage caused by or arising from wear, tear, gradual deterioration, mildew. Moth, vermin or any process of cleaning, repairing or restoring. Mechanical and/or electrical derangements unless caused by external means. Breakage of owner-packed goods unless caused by a major accident to the means of conveyance, loss or damage occurring in premises where the goods are stored, warehoused or temporarily housed during transit.
11.10. We do not provide coverage for any living creature.
11.11. In the event of loss of or damage to any article forming part of a pair or set, the indemnity granted hereunder shall be limited to the proportionate value that article bears to the total value of the pair or set and no additional depreciation shall be paid.
11.12. For information relating to our insurance policy please contact us.

12. FORCE MAJEURE

12.1. We shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be.
12.2. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control.
12.3. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract, we will contact you as soon as reasonably possible to notify you;
12.4. You may cancel the Contract affected by an event outside our control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and incurred us by in performing the Services up to the date of the occurrence of the event outside our control.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1. We will use any personal information you provide to us to:

    a) provide the Services;
    b) process your payment for the Services;

14. LIMITATION OF LIABILITY: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

14.1. Nothing in the Contract limits or excludes our liability for:

    a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
    b) fraud or fraudulent misrepresentation; or
    c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.

14.2. Subject to Clause 14.1 , we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

    a) loss of profits;
    b) loss of sales or business;
    c) loss of agreements or contracts;
    d) any indirect or consequential loss.

15. GOVERNING LAW AND JURISDICTION.

15.1. These terms and conditions are governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.