These conditions explain the rights, obligations, and responsibilities of both the Remover and the Customer in relation to removal services provided by the Remover. Your attention is particularly drawn to the provisions of Clause 14 (limitation of liability).
1. ABOUT US
1.1 Company details. Woolovers events ltd trading as Moversaurus (company number 6581103) is a company registered in England
and Wales and our registered office is at 225 London Road, Burgess Hill, West Sussex, RH15 9QU. Our main trading address is 16
Curf Way, Burgess Hill, West Sussex, RH15 0GE.
1.2 Contacting us. To contact us telephone our customer service team at tel: +44 (0)7884 495054 or e-mail firstname.lastname@example.org.
1.3 Professional indemnity insurance. We maintain UK professional liability insurance. Information relating to our policy cover and claims procedure can be requested at any time upon entering a contractual relationship with the Company.
2.1. Any reference in these conditions to “we” or “us” is a reference to the Company.
2.2. Any reference in these conditions to “you” is a reference to the Customer.
2.3. “Goods” means the goods being removed as part of the services supplied.
3. OUR CONTRACT WITH YOU
3.1. Our contract. These terms and conditions apply to the supply of Services by us to you. They apply to the exclusion of any other
terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
3.2. Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
4.1. Unless otherwise agreed in writing, the quotation provided will remain open for acceptance for a 28-day period from the
4.2. It is the customer’s responsibility to provide full disclosure for us to provide accurate quotations.
4.3. For us to provide a clear and accurate quotation, during the booking process we will require the following information from you:
5. WORK EXCLUDED FROM THE QUOTATION
5.1. Unless otherwise agreed in writing the following work shall be excluded from the quotation and the Contract:
6. GOODS EXCLUDED FROM OUR SERVICE
6.1. Unless previously agreed in writing and suitable and adequate measures for the transport of such items has been agreed between us and you, the following items will not be transported under the terms of our service:
7. YOUR OBLIGATIONS
7.1. PRIOR TO AND DURING THE MOVE: During the agreement between us and you, it will be your sole responsibility to:
7.2. GENERAL OBLIGATIONS: It is your responsibility to ensure that:
7.3. If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed within these terms:
8. FEES AND CHARGES
8.1. All prices are based on hourly rates unless previously agreed with the fixed price.
8.2. All services have a minimum charge of two hours with any additional time charged in one-hour increments.
8.3. Prices are estimated to the best of our ability and based on information provided.
8.4. For International Moves, a minimum payment of 50% payment is required at least 72 hours before the move date to cover planning costs
8.5. If a job is to overrun the same hourly rates apply, likewise, if the job was to take less time you will only be charged accordingly subject to minimum booking period.
8.6. Our charges commence when our team first arrive at your first collection address and finish when our team has unloaded your items at the final delivery address for local jobs.
8.7. We may charge for return journey time to our base in Burgess Hill for non-local jobs, this will be agreed prior to commencement of the services.
8.8. An extra charge of £10.00 will be incurred if travelling through the Congestion charge zone.
8.9. Additional charges will be due for parking violations incurred as a result of us having been provided with false or inaccurate information by you.
8.10. Should any delay arise regarding the collection or delivery of keys, charges will be incurred at our hourly rate.
8.11. When disposing of unwanted furniture or other items, classified as Trade Waste, a ‘tip fee’ of £75.00 + Vat will be incurred. This amount will be paid in addition to all other fees and charges.
9. HOW TO PAY
9.1. For all hourly residential and commercial moves, payment is required immediately upon completion of the service (unless previously agreed otherwise)
9.2. You can pay for services by cash in which a written receipt will be provided.
9.4. If you fail to make a payment under the Contract by the due date, then, without limiting our remedies under these terms, you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this Clause 9.4 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
9.5. You must pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
10. CANCELLATION POLICY
10.1. Under certain circumstances fees and expenditure is incurred by us in the planning and preparation of services, where cancellation arises, certain fees may arise, and the following will apply:
11.1. We have in place Goods In Transit insurance coverage is up to a maximum of £25,000.
11.2. Our Goods in Transit insurance is for replacement value only and is subject to an excess payment detailed within Clause 11.3.
11.3. Should any claim be made by the customer, they are required to pay the insurance excess charge of £250.00 per claim.
11.4. Until the excess payment is made, no claim will be considered.
11.5. The commencement of any claim by us will be dependent on all service funds being cleared.
11.6. For any claim to be processed, you will need to have provided us with an itemized inventory with item description and cost. This will need to be signed and date and will be supplied to our insurers. Any attempt by you to dishonestly misrepresent the information detailed within this document will constitute a criminal offence under the Fraud Act 2006 and may, upon prosecution lead to a custodial sentence.
11.7. For high value items, please ensure that you have arrange adequate insurance cover. We are indemnified from any claim up and above our coverage detailed within Clause 11.1.
11.8. We do not cover the following: Loss of damage to food and drink, furs, jewelry, watches, precious stones, deeds, bonds, bills of exchange, promissory notes, money or securities for money, stamps of all kinds, manuscripts and other documents.
11.9. We do not cover the following: Loss or damage caused by or arising from wear, tear, gradual deterioration, mildew. Moth, vermin or any process of cleaning, repairing or restoring. Mechanical and/or electrical derangements unless caused by external means. Breakage of owner-packed goods unless caused by a major accident to the means of conveyance, loss or damage occurring in premises where the goods are stored, warehoused or temporarily housed during transit.
11.10. We do not provide coverage for any living creature.
11.11. In the event of loss of or damage to any article forming part of a pair or set, the indemnity granted hereunder shall be limited to the proportionate value that article bears to the total value of the pair or set and no additional depreciation shall be paid.
11.12. For information relating to our insurance policy please contact us.
12. FORCE MAJEURE
12.1. We shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such
circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be.
12.2. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control.
12.3. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract, we will contact you as soon as reasonably possible to notify you;
12.4. You may cancel the Contract affected by an event outside our control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and incurred us by in performing the Services up to the date of the occurrence of the event outside our control.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1. We will use any personal information you provide to us to:
14. LIMITATION OF LIABILITY: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.
14.1. Nothing in the Contract limits or excludes our liability for:
14.2. Subject to Clause 14.1 , we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
15. GOVERNING LAW AND JURISDICTION.
15.1. These terms and conditions are governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.